We have had an ongoing issue with our in house VM with a caller leaving a call and on retrieval we'll hear the first few seconds of the caller then static. I attributed this to our system being rather old and having a number of software upgrades since installation.

Well, now we're starting to have a number of customers complaining about this. especially two medical practices that are quite put out.

Naturally, like Vodavi was wont to do, NEC claims they've never heard of this (this truly annoys me) even though they listened to one of the messages. We now have enough complaints that it has to be a systemic issue. Any idea of the fix or is there an external mail system we can use that's reasonably priced?

All of the systems are 4.50 but we noticed it with ours even on earlier releases.