That depends on which Vertical system the dealer is talking about...the SBX is not as robust but the Summit is a much better system all around than the Triad-S 5000 for sure. It has built in ACD call reporting where the 5000 can only spit out raw data that will not make any sense without a call accounting package to interpret it.

The ACD software in the Summit 80 is standard and these are the on demand reports

Description
ACD reports can be requested by the Supervisor and can be programmed for periodic output over the SMDR port or selected TCP/IP port. The system will provide reports for the ACD Group and Agent statistics as follows:
ACD Group Statistics Report
Group Number
Time stamp
Total calls
Number of unanswered calls
Average queue time
Longest queue time
Total number of calls placed in queue
Number of times calls experience all agents busy
Total time all agents were busy
Average ring time before answer
Group Number
Agent Number
Number of ACD calls served
Number of unanswered ACD Calls
Average ring time before answer
Average ACD call service time after answer

You also have

Traffic Analysis
Description
The iPECS monitors, stores and periodically or upon request outputs various traffic statistics covering system resources. The output from the system can be used to:
Monitor and evaluate system performance
Observe usage trends and recommend possible corrective actions,
Determine possible trunk problems, i.e. blocking level too high, and/or
Recommend system upgrades.
Attendants enable Periodic Reporting. Once enabled, the system continues to monitor and output the requested report until Periodic Report is disabled. On-demand reports selected by the System Attendant are output only upon request. The Traffic Report is sent to the defined system RS-232 or TCP port.
System resources covered by Traffic Reports are:
Attendant Traffic Report
Call Summary Report
Hourly Call Report
H/W Unit Usage Summary Report
CO Summary Report
Hourly CO Report
Summary Traffic Reports cover one of five Analysis periods selected at time of print:
1. Today’s peak activity hour (within 24 hours)
2. Yesterday’s peak activity hour (24 hours prior to Today’s activity)
3. Last hour activity
4. Today’s total activity
5. Yesterday’s total activity

Last edited by Derrick; 01/18/16 04:42 PM.
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