Can the Summit handle virtual voice mail boxes? I can't find anything in documentation that allows it. I can create a voice mail box within the default extension numbering but can't direct dial to it from a CCR menu.

For example, if I have a system with 12 extension ports 100-111, and try to direct dial from a CCR menu to a extension that doesn't have a physical port (x112), I get a recorded error message saying it doesn't exist. Yet when I call in to retrieve voicemail for the nonexistent extension, I can get into the voice mail box.

Is there a check box I'm missing in the thousands of options in programming the web interface to allow a transfer to virtual extension? Has anyone else encountered this?

I would call tech support but they don't do weekend hours.

Tip and ring, the work of the devil!