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Joined: Dec 2001
Posts: 352
Member
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OP
Member
Joined: Dec 2001
Posts: 352 |
Can the Summit handle virtual voice mail boxes? I can't find anything in documentation that allows it. I can create a voice mail box within the default extension numbering but can't direct dial to it from a CCR menu.
For example, if I have a system with 12 extension ports 100-111, and try to direct dial from a CCR menu to a extension that doesn't have a physical port (x112), I get a recorded error message saying it doesn't exist. Yet when I call in to retrieve voicemail for the nonexistent extension, I can get into the voice mail box.
Is there a check box I'm missing in the thousands of options in programming the web interface to allow a transfer to virtual extension? Has anyone else encountered this?
I would call tech support but they don't do weekend hours.
Tip and ring, the work of the devil!
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Joined: Aug 2003
Posts: 5,148
Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,148 |
In PGM 111, make sure "FWD if OOS" is set to "On".
Also verify that your virtual extensions are "Unconditional" forwarded to your voicemail group in PGM 120.
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Joined: Dec 2001
Posts: 352
Member
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OP
Member
Joined: Dec 2001
Posts: 352 |
That appears to do the trick. Another sub nested option only learned through experience.
Thanx
Tip and ring, the work of the devil!
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