Customer has a UCD group. UCD is supposed to go to VM if no one answers. This was not working when i arrived. I "fixed" it by adding the UCD station group number "5002" into the Forward Trunk section of the menu block in the voicemail(SVM-20e). Now 5002 forwards to VM, the digits 5002 get sent to the correct VM after I had programmed it. Huzzah.
I then placed MW keys on the UCD members phones. The MW keys point to 5002. When someone presses their MW key, it wants to to leave a message in that box, instead of having you enter a password, which I want. I tried pointing the MW keys to the actual VM box(x1741)in stead of 5002, When I do that, it will allow me to enter a password, but I dont get MWI (and it seems to be going to a different box) How can I fix this?
Last edited by PatsRule14; 04/05/16 08:38 AM.
