|
|
Joined: Jul 2001
Posts: 3,344 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
|
Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,344 Likes: 10 |
They use 768 BECAUSE it is not in the dial plan - when a call transfers to 768, it actually transfers to the first logical station ID, which is your Operator console. BUT, the call will not be eligible for coverage. Which may not be what you want, so it's perfectly OK to change the CASO to the Operator's extension number, or to the QCC's LDN (you're not really using queue call operators, are you???)
|
|
|
Forums84
Topics94,299
Posts638,872
Members49,769
|
Most Online5,661 May 23rd, 2018
|
|
1 members (justbill),
99
guests, and
324
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|