I have a situation where a customer wants the DID for three stations to be displayed as caller ID on outbound calls. I looked at station attributes 4 for each station and they had the same number (customer's BTN) entered as the long CLI entry. I changed this and updated, but it had no effect. I contacted tech support and they told me that I also had to mark each of the PRI channels for long CLI. I was then rushed off the phone for what seemed to be a simple answer.

It doesn't work. The BTN is still being sent for all outgoing calls. I would like to blame Cox (the service provider for the PRI) for not having call screening established on the circuit. The problem with that is that every other Cox PRI in this market that I've encountered has this feature in place by default. Am I missing something in my programming?

Ed Vaughn, MBSWWYPBX