Hello all! I am still learning as I go so bear with me.
Trying to fix a damaged cable at a site I was called to. Apparently their cleaning crew were stripping down and waxing the floors. Their machines somehow caught the phones cables and damaged the cables and pulled the jacks from the walls (the other jacks were covered with wax, etc). So far I fixed three out of 4 by replacing the jack ports with cat 5e (RJ11 compatible) (all I had at the moment) ports. So far so good except for the last one. I can tone it out, but no voice. I can test it with a butt set on the demarc and hear/see the provider, but still no voice at the customers jack. I replaced the jack 2 times, still no voice. Any advice guys.