Are you sure that you're testing the "Voice" on the right pair for that jack? Was it originally using a "Split Pair"?

Possible that when their machine pulled the jack from the wall, it damaged the cable. Try another pair on it. If no pairs, or any combination of pairs still don't work, change the cable to the jack.


Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!