I would access the mailbox from the phone and make sure that the owner didn't turn on any extended options, like call hold or something like that. I would also check the name recording, could be they have 30 seconds of silence recorded instead of a name. I once had a customer record their name as "I don't know how to use this damn thing" and the caller heard "please hold while I transfer you to: I don't know how to use this damn thing" every time they dialed that extension thru the auto attendant.

Last edited by Derrick; 03/10/17 06:24 PM.
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"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.