I was able to program 47-13 with the proper access login.

Now, client wants to route 2 phones for each option and wants to ring all phones if there's no one in a specific option is unable to pick-up the phone. In short, client wants to make sure all calls are being picked-up by a live person and does not route to a vmail.

Example:
Option 1 (Sales), rings ext.101 and 102
Option 2 (Marketing, rings ext.103 and 104
Option 3 (Cust. Svc), rings ext.105 and 106

If no one is able to pick-up a call from any of the options after say 20secs, call should be routed to ring all ext. 101 to 106.

I understand I need to create a ring group and set-up what happens after 20secs to ring all phones.
Need help here.
Thanks again.
sonny