Hello,

We have four phones in an operator group that ring when our customers call the main line. If operator doesn't pick up, the sales group will ring after about 3-4 rings(aprox. 10 seconds). All this is already setup, I just want to change the time it takes for the sales group to ring from 10 seconds to 5.

I've downloaded 2 SV9100 manuals but the verbiage used is not very straight forward. I've tried making changes to 20-04-03, 20-31-03, 24-02-03 and 24-02-11 but neither of these changes seemed to affect the timer.

Any help is greatly appreciated.

Thanks,
Mihaly.