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Joined: May 2017
Posts: 4
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OP
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Joined: May 2017
Posts: 4 |
Hello,
We have four phones in an operator group that ring when our customers call the main line. If operator doesn't pick up, the sales group will ring after about 3-4 rings(aprox. 10 seconds). All this is already setup, I just want to change the time it takes for the sales group to ring from 10 seconds to 5.
I've downloaded 2 SV9100 manuals but the verbiage used is not very straight forward. I've tried making changes to 20-04-03, 20-31-03, 24-02-03 and 24-02-11 but neither of these changes seemed to affect the timer.
Any help is greatly appreciated.
Thanks, Mihaly.
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Joined: Mar 2014
Posts: 365
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Joined: Mar 2014
Posts: 365 |
There are several ways to route incoming call traffic. It would be helpful to know how you are doing it with this system, however, have you tried 22-01-04
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Joined: May 2017
Posts: 4
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OP
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Joined: May 2017
Posts: 4 |
I've looked into 22-01-04 but since the value is 0 I didn't think that was the setting I was looking for. I wish I knew how the incoming calls are routed, obviously I'm not the one who set it up nor I am a NEC technician.
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Joined: Sep 2004
Posts: 4,127 Likes: 1
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Joined: Sep 2004
Posts: 4,127 Likes: 1 |
There are so many ways. You need to see HOW this is happening. Just adjusting timers willy nilly won't get you there. What trunking are you using?
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Joined: Apr 2005
Posts: 2,481 Likes: 1
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Joined: Apr 2005
Posts: 2,481 Likes: 1 |
Why not call in a NEC tech?
We get old too soon, smart too late
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