Hi All, Haven't posted often but really enjoy reading and getting help from everyone here who posts their answers in the forums.
So I'm a tech and working on a Nortel Flash with a Compact ICS (CICS). Problem is my customer does not want to hear the chatty built in Nortel Nancy voice EVER! I have it down to her just saying "The Operator is not available" I'm using gen delivery mailbox and AA with CCR Turned off
Hers what I think I need to do to get her to shut up completely so please correct me if I am wrong
1 make the operator have a real mail box 21 at extension 21, call forward no answer to the Flash DN, turn off AA and Gen Delivery Mail Box, so where I do the CFNA that's where I choose how many rings on each line ?
In feature 982 make operator available
Will that make her shut up? Please any help is appreciated
