" ...... I think it takes 11 seconds or so for AA to transfer to attendant when digits are not pressed.
If you have the Call Pilot, you don't have to worry about digits not pressed.
Set up the CCR Tree as a Type TRANSFER instead of the normal Menu.
Record your greeting to say whatever you want, like Please hold while your call is connected.
Then your transfer kicks in right away and sends it to the operator or a Hunt Group.
