sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems MICS on a PRI would like Caller ID Block.

Customer has one malicious and nuisance caller to either be blocked or routed to an announcement box telling him his call cannot be completed. Carrier cannot do it because it is a PRI DID. Unfortunately, the customer has to have live answering for all incoming calls (or everybody but this yahoo), or I would let the AA route it. He does primarily call one DID number, but occasionally will call the main DID for the office. Everything I am reading indicates there is nothing I can do unless the AA has the opportunity to get it first. Does anyone have a creative work around for this dilemma. I think they are on 6.1.

Just a idea , don't know if it would work , what if you use Call pilot Caller ID routing to an info box that disconnects??

The live answering is the sticky part. Your idea works if the CP can get control of the call. The problem is their policy is live answering if at all possible.

I'm kicking around the idea of having the AA answer and say, "please hold briefly while we connect your call", giving the CP just enough time to flush the guy if it's him.

Sorry , i don't know how i missed that point in the opening post. Too bad they don't move to sip and analog gateway, and use the Caller ID Filter program on the gateway .

"i don't know how i missed that point in the opening post"
I sure as hell do, old age!....happens to me the odd time.


"please hold briefly while we connect your call"

I think it takes 11 seconds or so for AA to transfer to attendant when digits are not pressed.

I would have them go AA just for a couple weeks at least.
I would set it up as "thank you for calling ABC, if you know your parties ext enter it now or press 0 for customer service".....short an sweet.

The Info box should have a greeting that sounds somewhat professional "This number is no longer in service"
Do not lead on that the number is blocked or they will use another phone or use *67

Otherwise I agree there is not much else you can do.

"i don't know how i missed that point in the opening post"
I sure as hell do, old age!....happens to me the odd time.
grin

Ya!! i got a memory like a Steel Trap with ...the Back door open.

If you have the Call Pilot, you don't have to worry about digits not pressed.
Set up the CCR Tree as a Type TRANSFER instead of the normal Menu.
Record your greeting to say whatever you want, like Please hold while your call is connected.
Then your transfer kicks in right away and sends it to the operator or a Hunt Group.

Yes I forgot, your on the right path and great tip....but use Information node

I actually have this setup already that I forgot about....super pesky supplier always asking if I need this and that and wanting free over the phone support all the time.
I recorded using TTS "You have been barred from calling this number".
lol

It is a Call Pilot. So I can set up a CCR with TTS and a timeout to Receptionist, and that would give enough time for the AA to recognize the CID and deal with it?