Hi All,

One of my clients recently had all their PoTS lines cut due to NBN (after a particular major telco forgot to tell them)

Anyway, we got them up on a SIP Trunk quickly and they can make a receive calls.

Since changing to the SIP Trunks, they say that they can't transfer calls any longer and that the answering machine (which is just a SLI extension) isn't answering the calls after hours.

Is there anything different with the Dial Plans on SIP trunks? I assumed it would all just go the same way and follow the existing routing setup.

I can't get to site currently to look as I'm in Sydney and they're in Perth,