Thank you to everyone that has responded. So far, no success. Part of the problem is that I am on a different island than the equipment so I set up remotely and a tech or the customer on site will test. I can't actually see or monitor what is actually going on.
My shop is going to send me a 9100 with a PRI card, SLT card, and our PRI tester so I can set up a test system. When I get this put together, I will pick this back up again and, possibly, ask for some more help as I can observe what happens first hand via the tester. ~ Mike
