|
|
Joined: Sep 2006
Posts: 99
Member
|
OP
Member
Joined: Sep 2006
Posts: 99 |
PLEASE don't kill me for this one!!
So I have been put in a situation where I need to Evaluate several hosted phone solutions for a large logistics company that has dozens of ACD groups and Attendants. There is skill based routing and queuing for most of these ACD groups. There is a hosted AI IVR with full voice in the mix here also.
The company wants to look at using Microsoft Teams Voice, or other hosted, for a corporate solution and achieve the enhanced functionality that most hosted solutions offer. ( easy to deploy in remote locations, no hardware, no manual updates, technology for product always being developed) (Trying to be a little vague due to company privacy)
My thing is does it suck?????????? OR is it the greatest thing to sliced bread?
I'm old school and want an on prem solution with desk phones for all 500 plus agents, but with this influence they want no hardware liability unless it is absolutely necessary.
Has ANYONE had or know someone with any experience with Microsoft Teams Voice?
Thank you in advance!
As the great Bob once said, "Its a SWITCH its either OFF or its ON!"
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
Forums84
Topics94,291
Posts638,810
Members49,767
|
Most Online5,661 May 23rd, 2018
|
|
|
|
|