Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Sep 2006
Posts: 99
Member
OP Offline
Member
Joined: Sep 2006
Posts: 99
PLEASE don't kill me for this one!!

So I have been put in a situation where I need to Evaluate several hosted phone solutions for a large logistics company that has dozens of ACD groups and Attendants. There is skill based routing and queuing for most of these ACD groups. There is a hosted AI IVR with full voice in the mix here also.

The company wants to look at using Microsoft Teams Voice, or other hosted, for a corporate solution and achieve the enhanced functionality that most hosted solutions offer. ( easy to deploy in remote locations, no hardware, no manual updates, technology for product always being developed) (Trying to be a little vague due to company privacy)

My thing is does it suck?????????? OR is it the greatest thing to sliced bread?

I'm old school and want an on prem solution with desk phones for all 500 plus agents, but with this influence they want no hardware liability unless it is absolutely necessary.

Has ANYONE had or know someone with any experience with Microsoft Teams Voice?

Thank you in advance!


As the great Bob once said, "Its a SWITCH its either OFF or its ON!"
EMP & Lightning Home Surge Protection
EMP - Click Here!
Joined: Mar 2018
Posts: 337
Likes: 1
Member
Offline
Member
Joined: Mar 2018
Posts: 337
Likes: 1
I would look to a company such as Mitel, for hosted phones because they have been doing voice for quite a while, whereas Microsoft is just jumping into the voice recently. I think that NEC and other long time brands have hosted solutions, but I know that Mitel does.


The Cloud is just someone else's computer!
1 member likes this: HutchComm
Joined: Aug 2002
Posts: 968
Likes: 1
Member
Offline
Member
Joined: Aug 2002
Posts: 968
Likes: 1
Microsoft is new to the phone business. The below link is a description of their product. You decide if that suits your customer:

https://techcommunity.microsoft.com...ble-in-the-u-s-on-april-1st/ba-p/1231698

You have like hundreds of choices when it comes to cloud. Choose wisely, a-lot of hucksters out there.

We've had mixed results with Mitel cloud. NEC seems to have very good products and support.

1 member likes this: HutchComm
Joined: Oct 2004
Posts: 1,480
Member
*****
Offline
Member
*****
Joined: Oct 2004
Posts: 1,480
I would stay away from Teams for ACD type applications. We've been using TEAMS/SFB for several years now. It works but lacks the most basic of PBX/Key system features

Joined: Aug 2004
Posts: 9,029
Likes: 1
Admin
*****
Online Content
Admin
*****
Joined: Aug 2004
Posts: 9,029
Likes: 1
You might check out www.phoneiq.co. They have a feature rich set that offers a plug in for Salesforce locations as well as stand alone solutions.

Note: This is a .co domain not .com.


[Linked Image]
Joined: May 2002
Posts: 4,045
Moderator-Avaya, Polycom
*****
Online Content
Moderator-Avaya, Polycom
*****
Joined: May 2002
Posts: 4,045
Teams is a weak Voice product.
Mitel might be a good fit. If you would like, I can introduce you to my contact at Mitel

Joined: Jan 2006
Posts: 340
Member
Offline
Member
Joined: Jan 2006
Posts: 340
Adding to this conversation. I found https://www.call2teams.com/ but haven't looked at it in depth.

My customer has Teams and wants to keep the dial-in conference call feature, including a personal DID for most users. They are currently on the old Shoretel Sky platform managed by Mitel. In addition to desk phones, they have paging adapters, intercoms, and other SIP devices so the Microsoft phone system is out of the question.

Anyone have success integrating Teams with an on-premise or hosted solution?


Shawn
Absolute Communications, Inc.
Joined: May 2002
Posts: 4,045
Moderator-Avaya, Polycom
*****
Online Content
Moderator-Avaya, Polycom
*****
Joined: May 2002
Posts: 4,045
Teams works great with many Hosted providers . Not so much with prem . Teams is made for the cloud so stay with Hosted.


Moderated by  metelcom 

Link Copied to Clipboard
Most Recent 5 Post
2nd Call Beep
by MooreTel - 01/27/21 12:58 AM
Summit 800 (9224 Phones) Solid Hold Light
by Keith Janssen - 01/25/21 09:42 PM
Outgoing ANI
by Andyreed - 01/24/21 02:52 PM
Fiber Equipment Installation
by dexman - 01/22/21 11:10 PM
8300 with UCB voicemail to email issue
by Rob Jordan - 01/22/21 06:45 PM
Who's Online Now
36 members (Noobed2336, Meyery2k, nortelvoip, Mercenary Roadie, hbiss, EV607797, ffej010, Professor Shadow, Telephonemaven, royb, dexman, jkmartin, Yoda, RATHER BE FISHING, nabulsi, MooreTel, mc601, BobRobert, KRRath, metelcom, JBean3329, hitechcomm, Curlycord, Touch Tone Tommy, bttirc, Coral Tech, nonameyet, Silversam, hlwilliams, nfcphoneman, Avidcomm, Bob3470, sketchypro, Ruben, Bushmills, www.telcom1.net), 576 guests, and 43 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Forums94
Topics94,197
Posts638,634
Members49,403
Most Online5,661
May 23rd, 2018
Today's Birthdays
jmd2009, Ken Stephens, Teri J
Newest Members
AleGor, Schreiber, RotoTech99, corkie, FixYaBrokeStuff
49,402 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
Top Posters (30 Days)
dexman 33
Yoda 21
Bluewater Sailing
https://www.patreon.com/bePatron?u=5256033
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Sold AD
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2021
Trusted Partners