I've encountered this situation before, especially when 8 button sets are in use. There comes a point when the customer has to make a decision as to what's more important. There are some features that often get a button, but don't really NEED to have a button for it, for example voice mail or all-call paging. Since all phones have a message waiting light, they might be willing to accept dialing 440 for voice mail instead of having a button, or dialing 700 for all call paging. One other time I've gotten creative in these instances is to use a phone's own DSS button for the call coverage feature. I mean, who really needs a DSS button for their own extension?

Ed Vaughn, MBSWWYPBX