atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems More KIM trouble on BCM450

Actually it was only 3 weeks ago and two threads down...long holiday eh?

HNY

I agree about the sets Prime Line needing correction as "'please select a line' indicates it needs auto access to a line or you will have to manually access it first before pressing the autodial button, the same action as if you would lift the handset.
Sounds like it is set to "None"
The long workaround would be to remove the 9 from the autodial button, manually access your line: press an analog line then press the auto dial button, or for Pools or PRI press Intercom, dial 9 then press autodial button.

Much nicer to change the Prime Line instead...

If you are using a code to dial out on a PRI then your Prime Line should ideally be set to "Intercom", so when the button is pressed it will then grab Intercom then dial the 9XXX-XXX-XXXX as you have programmed.

This method also works with analog lines be it they use Dest codes or Pool codes.
If you have analog line appearances the call will jump to the line button instead of Intercom button.

With analog lines you can instead set Prime Line to "Pool x" and program just the phone number on the button without the Pool/Dest code.