atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems IP office and routing calling groups

Have you confirmed that the ringing phone DOES have 2-way audio when answering that call that is transferred from the AA, and that only using the Group Pickup to pull the call to another extension does NOT have 2-way audio? Because that's a really weird symptom.

Change the ICR to go directly to the group, bypassing the AA. Confirm again if the ringing phone has 2-way, and group pickup does not.