It's possible, even likely, you have the same greeting recorded in the Operator's mailbox. Try changing the 0 option as a test.
Or, your selector code for 0 isn't quite properly set.
Log in and watch the Status page as you make test calls to see where calls are actually going.
if that was the case it would be the same for every caller who pressed 0 for operator. But it is not. this behavior is intermittent. I test call and it works as it's supposed to every time. No repeating of day main menu. But certain callers report when pressing 0 the main day menu repeats itself. if it was a setting issue as you state I would think it would be happening every time all the time for everyone consistently.
I'm wondering if the system is not registering the DTMF tones because if you press nothing at all when the day menu finishes playing it will repeat itself automatically. My theory its something with SIP or DTMF but i'm not smart enough to be sure. Also this is a new development. Something has changed and can't figure it out.
codec issue?
Sip line issue?
DTMF issue?
A tech was out here and was stumped on the issue as well.
