I know the terminating carrier is what determines the Caller ID name displayed. If I understand the process correctly, if the number belongs to another carrier, the terminating carrier does a 'lookup' in the CNAM database. If for example, a number is serviced by Windstream, and a Caller ID name change is requested - that change is propagated to the different carriers by Windstream. In a particular case I'm working on now, several terminating carriers are showing the old Caller ID text. Frontier Comm. is showing it correctly, but Xfinity and Ooma do not. I believe that Windstream has made the change since at least one other carrier (Frontier) showing the new Caller ID. Am I correct in saying Windstream is off the hook?
Last edited by Keyset6; 11/21/22 05:21 PM.
