web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#643822 11/21/22 05:10 PM
Joined: Apr 2005
Posts: 287
Likes: 1
Keyset6 Offline OP
Member
OP Offline
Member
Joined: Apr 2005
Posts: 287
Likes: 1
I know the terminating carrier is what determines the Caller ID name displayed. If I understand the process correctly, if the number belongs to another carrier, the terminating carrier does a 'lookup' in the CNAM database. If for example, a number is serviced by Windstream, and a Caller ID name change is requested - that change is propagated to the different carriers by Windstream. In a particular case I'm working on now, several terminating carriers are showing the old Caller ID text. Frontier Comm. is showing it correctly, but Xfinity and Ooma do not. I believe that Windstream has made the change since at least one other carrier (Frontier) showing the new Caller ID. Am I correct in saying Windstream is off the hook?

Last edited by Keyset6; 11/21/22 05:21 PM.
Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Aug 2006
Posts: 1,795
Likes: 10
Moderator-Iwatsu
*****
Offline
Moderator-Iwatsu
*****
Joined: Aug 2006
Posts: 1,795
Likes: 10
Delivering Caller ID info is the responsibility of the DELIVERING carrier. If a Windstream customer calls a Frontier or Spectrum customer, it's up to Frontier or Spectrum to provide the CID information to the end user. As a LEC/CLEC we deal with other carriers being a bit behind the curve all the time.

When we make a change or add a subscriber, our CID data base is uploaded to...somewhere. Other carriers have to get that info. Usually it's done on a regular basis, but each carrier has their own schedule.


Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
1 member likes this: newtecky
Joined: Jan 2009
Posts: 849
Likes: 1
Member
Offline
Member
Joined: Jan 2009
Posts: 849
Likes: 1
You are correct. For any non-local calls, a national database must be dipped/queried. Lumen, Verizon, Inteliquent, TNS, etc. all have national databases. Unfortunately, they don't all get updated at the same time (sometimes I wonder if at all). It can be real frustrating to some customers when the wrong name appears, but at the national level, there sometimes isn't much that can be done.

Joined: Apr 2005
Posts: 287
Likes: 1
Keyset6 Offline OP
Member
OP Offline
Member
Joined: Apr 2005
Posts: 287
Likes: 1
Yes - it seems that ironically years ago Caller ID was more accurate/consistent. I wondered what the CNAM databases are, sounds like there are several, and as mentioned one or more may not have accurate information. A while ago while working for a different company, we had requested to update the company name. When I called home, the Caller ID was correct with the new name. Calling someone with Frontier displayed the owner's name. So it seems while Frontier for example may be in sync with Windstream, they may not be with a call originating from a Cox Cable T1.

Thanks both for confirming.


Moderated by  MooreTel 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,696
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,707 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
Who's Online Now
2 members (Toner, Touch Tone Tommy), 119 guests, and 248 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5