Hi,

I've tried to install a virtual shelf for a SIP trunk on a Panasonic KX-NCP1000, I am licensed for 16 channels, but when I connect in the trunk, it immediately goes to fault and makes no outbound connection to the internet. (internet access is ok for the PBX).

I see this in the error log.

Error code 365 sub code *10101 SIP Server connection was disconnected

Does anybody have any idea why this is not connecting to the SIP server?