Intertel 5000 v2.3.6.47. We have an auto-attendant that answers all calls. When we get a call, it will only show the caller id OR name (based on flag), not both. I was reading on another post in this group about removing the name from an extension so it will show both lines with caller id/name. Is that true in this case? This isn't an extension but an application. Is there a way to accomplish what I am looking to do? Seems crazy that such a high-end (IMHO) system can't show both caller name and ID (especially on my 6 line display phone).

Reference to related post: https://www.sundance-communications.com/forum/ultimatebb.php?/ubb/get_topic/f/4/t/002631.html#000001