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Joined: Aug 2005
Posts: 631
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Joined: Aug 2005
Posts: 631 |
This is the same ACS that had the extension issues. ACS R7 vO. Used to be when a call was ringing, a user could press the red blinking line button and see the caller ID display. Now it does not do that any more. It only displays on the operator extensions.
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
I would swap out the processor and see if your problems go away.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Feb 2007
Posts: 2,473
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Joined: Feb 2007
Posts: 2,473 |
Should be 2 rings before you can see CID and line must ring on the phone. That is probably why only Operator can see CID.
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Joined: Feb 2005
Posts: 12,356 Likes: 4
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Joined: Feb 2005
Posts: 12,356 Likes: 4 |
Yeah, from your last topic and now this I really think there is a problem with that processor.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Aug 2005
Posts: 631
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Joined: Aug 2005
Posts: 631 |
It hasn't worked right since it was restarted. I'm thinking it has to be the processor, too. This client is so demanding and difficult that if a new processor does not fix it they'll probably make trouble. Some clients you just don't want. This is one of them. Talk about your nightmares.
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