I have a customer that has 11 POTS lines in the system. They want some of the lines to be used for outbound and some for inbound. I believe all the lines are in a hunt group from verizon.
I know how to assign the lines onto the phones, but how do I make them go to the AA if nobody answers? Basically the manager at this facility had a partner system at his old facility. He was transferred and now wants his merlin magix to act the same as the partner.
Currently all calls ring directly to the AA and callers are prompted from there.
Thanks,
Brian