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1416 sets will not download firm ware
#100371 09/22/11 03:03 PM
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I just installed an IP Office with about 35 sets. 2 of the sets will not down load the firm ware when you plug them in. The set starts up and then the message says "FW UPDATE IN PROGRESS" After about 4 minutes it fails. Any one have this problem and know wht the fix is?

Thanks

AT&T Systems and Telephones
Re: 1416 sets will not download firm ware
#100372 09/22/11 05:08 PM
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We have never had this happen, but just to take a stab in the dark here.
Was the (2) phones that failed on a different card on the IPO from the ones that uploaded OK?

And what release (R.7) are you pushing to your IPO?


Avaya SMB Authorized Business Partner. ACIS/APSS
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www.regal-comm.com
Re: 1416 sets will not download firm ware
#100373 09/22/11 05:46 PM
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Mike it is an R7. I have tried to do the upload on different cards on differnt ports. This is my first time on this as well.

Thanks

Re: 1416 sets will not download firm ware
#100374 09/22/11 06:07 PM
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R.7,........... (5), (12) or (23)?


Avaya SMB Authorized Business Partner. ACIS/APSS
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www.regal-comm.com
Re: 1416 sets will not download firm ware
#100375 09/22/11 08:06 PM
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I noticed this the other day with a 1416 on a digital 30. We connected it to the system and it did not update but it worked fine, came back a half hour later and it was in the middle of an update.

Has anyone had an issue with the 1408's? I have large install next weekend with about 80 1408 phones.

Todd


WWW.EmeryCommunications.com
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Re: 1416 sets will not download firm ware
#100376 09/22/11 09:08 PM
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all the phones on my combo card updated fine. But the phones on DS30 cards kind of hung up, even after a system reboot. What I ended up doing was going back and unplugging each phone and plugging it back in and it ended up updating the firmware. It seems to take a longer the more sets you have.


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www.omniofficetech.com
Re: 1416 sets will not download firm ware
#100377 09/23/11 07:18 AM
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Mike I am not sure what software load the R7 is at. I believe it is at 23. I have unplugged and plugged these sets into several different version of cards. Unplugged and plugged back in I don't know how many times same results.


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