web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#100615 10/20/11 09:25 AM
Joined: Aug 2006
Posts: 131
WJS Offline OP
Member
OP Offline
Member
Joined: Aug 2006
Posts: 131
I have a Partner ACS with a large pc type VM. Has been working fine for months. Today they called and said when customers call in they get the AA and when they transfer out of the AA to an ext the display on that ext says transfered from ext 18. Ext 18 is a valid ext with a mailbox. If you dial 18 from the AA you are transfered to the operator. I'm not overly familiar with the Partners but I have installed a few. Thank you.

Avaya IP Office Help & Support Website
IP Office Help

Avaya IP Office Help & Support Website


FAQs, documentation, videos, updates, and support for the Avaya IP Office business phone system!
Everything you need to know about installing, upgrading, and troubleshooting IP 500v2 and IPO Server Edition systems.

#100616 10/20/11 12:44 PM
Joined: Jul 2001
Posts: 3,341
Likes: 10
Moderator-Avaya-Lucent, Antique Tele
*****
Offline
Moderator-Avaya-Lucent, Antique Tele
*****
Joined: Jul 2001
Posts: 3,341
Likes: 10
Cycle the power to see if that clears the problem.

Perhaps a forwarding or cover has been accidentally set - if so, do Feature 11-XX-XX and Feature 20-XX-XX for EVERY extension number from 10 through 57, plus 76, 78, and 79. Hope it doesn't come to that!

#100617 10/20/11 12:54 PM
Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
*****
Offline
Moderator-Avaya
*****
Joined: Jun 2001
Posts: 10,949
And if what TTT has recommended doesn't work, default the ACS and VM.

Then reprogram from scratch.


Avaya SMB Authorized Business Partner. ACIS/APSS
ESI Certified Reseller/Installer
www.regal-comm.com
#100618 10/21/11 02:05 AM
Joined: Aug 2006
Posts: 131
WJS Offline OP
Member
OP Offline
Member
Joined: Aug 2006
Posts: 131
Thanks guys. Customer is three hours away. ROAD TRIP!!!

#100619 10/21/11 02:52 AM
Joined: Jul 2001
Posts: 3,341
Likes: 10
Moderator-Avaya-Lucent, Antique Tele
*****
Offline
Moderator-Avaya-Lucent, Antique Tele
*****
Joined: Jul 2001
Posts: 3,341
Likes: 10
Can't call the customer and have them cycle the power?

#100620 10/21/11 03:18 AM
Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
***
Offline
Moderator-ESI, Shoretel
***
Joined: Aug 2002
Posts: 2,608
Quote
Originally posted by WJS:
Thanks guys. Customer is three hours away. ROAD TRIP!!!
7 hours for this?? ..... wouldn't it make sense to get a local vendor??.. even if you sub it to them?

#100621 10/24/11 04:56 AM
Joined: Aug 2006
Posts: 131
WJS Offline OP
Member
OP Offline
Member
Joined: Aug 2006
Posts: 131
Of course I'm not driving out there if all it is is a reset. In fact I called the customer this morning and a reset fixed the problem. If it took a default and reloading data I would have had to go. Just a problem I'd never encountered before and was at a loss as what to do. Thanks for the replies.


Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,694
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,704 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
teleco 4
Who's Online Now
2 members (teleco, BobRobert), 122 guests, and 257 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5