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#100737 11/11/11 02:37 AM
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I have a customer with 8 stores. The main store has an IPO 406 V5 with a PRI. The other 7 stores are getting VOIP hosted systems and need to communicate with the main store via 4 digit dialing. Is there a way to enhance the 406 to allow this type of dialing between all stores, and keep the current 6400 series phones? Calls need to be transferred between all stores. paging across the network would be nice, but not necessary. Transferring calls direct to someone's voice mail box needs to happen as well, again, across the network between all stores.
Looking for low cost ideas at this point. If no low cost, can I change the control module only, keep the 6400 series phones, and be able to accomplish what I need?
Can I do this if I upgrade to IP phones?
Thanks in advance.

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#100738 11/11/11 03:08 AM
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Ditch the hosted, put IPO's in all 8 locations and it will work like a charm, paging and all.


Avaya SMB Authorized Business Partner. ACIS/APSS
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#100739 11/11/11 03:18 AM
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To have a chance of functioning as you describe, you need the equivalent of Tie Trunks between IPO and hosted vendor's "PBX". If the hosted vendor supports QSIG, that is the most realistic. If hosted vendor doesn't support trunks, upgrading IPO won't help. As mdaniel says, best results would come from an all-IPOffice solution.
Mike

#100740 11/11/11 06:18 AM
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Quote
Originally posted by escomm12:

Looking for low cost ideas at this point.
From your description of the scenario it looks like the customer has been looking at "low cost" from the start. Whatever the outcome with the hosted it is not going to get them the features you mention, that will only successfully be deployed using IPO's at each site, or remote VoIP phones off of the main IPO at least. And further, it will not end up to be low cost because it will not work like they want and end up costing way more time and money than they are being proposed to make it work 1/2 the way they are desiring.

If they insist on going the hosted route I would walk away. Nicely let them know that you do not think they will be happy with the outcome and that you will be there for them when they decide to deploy a system that will work to their full satisfaction.

With that in thought, why not host the remote sites off the main site? It will work better than them having hosted systems at each site with NO tie into the main site. Then if they are not getting good sounding service they can always install a local IPO at the remote sites without having to toss the SIP telephones from the hosted company.

Steve

#100741 11/11/11 09:40 AM
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In WI, TDS Metrocom (telecom, whatever) is doing beta on a gateway that would be able to tie an IP Office to their hosted network, to allow for just that scenario.

#100742 11/14/11 01:23 AM
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Your asking for problems with this customer. Go all IPO or you will have a big problem.
Sometimes telling the Customer the problems they will be facing is better then you explaining it later when finger pointint starts.

#100743 11/14/11 05:30 AM
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And hosted isn't low cost long term.. Your customer might be suprised just how much they will spend every month.. for the duration of the system!

go IPO and let them own their own equipment.


Z-man
Avaya SME Authorized Partner
www.omniofficetech.com
#100744 11/24/11 06:14 PM
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Actually from what was mentioned by the OP hosted could give them all of the features they are wanting. And you should be able to tie them with SIP trunks. But I do agree with the majority here they need to go all IPO or all hosted for best results.

#100745 11/25/11 07:38 AM
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I am a huge hater of hosted service having tested it in our office. Go IP Office and you won't be sorry. Go hosted and you WILL be sorry. I am also not convinced with SIP trunks.

#100746 11/25/11 01:18 PM
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We actually do hosted and IPO along with a couple of other premise based solutions. Hosted is only as good as the infrastructure carrying the data. The same can be said with SIP trunking. Its all about QoS. There are many companies that do hosted that have no control over the "pipe" or they don't want to touch the LAN and they sometimes can't deliver a stable product. QoS is the name of the game. QoS is extremely easy to implement when when it is on a premise based piece of equipment. We have about 65 SIP phones in our office running on our hosted product right now and it runs practically flawlessly, but we have control from bottom to top. I actually prefer a premise based solution but our 2 main competitors do not even advertise a premise based solution anymore. Therefore we are pushing hosted as well. Seems to be the way things are moving.

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