Legend and Audix 4.xx|Sundance Business VOIP Telephone Help

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Legend and Audix 4.xx #100894 12/15/11 07:25 AM
Joined: Jan 2010 Posts: 27 Greensboro NC Commhawk OP Member
OP Commhawk Member Joined: Jan 2010 Posts: 27 Greensboro NC	At a customer location I have an extension for inbound tech support calls and approximately 5 extensions with cover immediate buttons. When they (sometimes only one person) cannot get to the calls the calls go to voice mail. Is there a better way to do this. Any queuing capability? Calling Groups?

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Re: Legend and Audix 4.xx #100895 12/15/11 11:46 PM
Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA upstateny Moderator-ESI, Shoretel
upstateny Moderator-ESI, Shoretel Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA	Legend does ACD ... so you can que calls. John Corrigan New Phone Systems and Service

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