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Joined: Jan 2010
Posts: 27
Member
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Member
Joined: Jan 2010
Posts: 27 |
At a customer location I have an extension for inbound tech support calls and approximately 5 extensions with cover immediate buttons. When they (sometimes only one person) cannot get to the calls the calls go to voice mail. Is there a better way to do this. Any queuing capability? Calling Groups?
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Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
Legend does ACD ... so you can que calls.
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