sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Can an old Partner system call forward off-site?

Client (Drs. office) ordered new service from ATT (Business in a Box?). New service does not include (and cannot add) call forwarding. Can an ATT Partner system (R3.0 or newer) forward calls off-site? The office needs to forward calls to their answering service and, for now, are screwed.

:confused:

Partner ACS needs to be R.6 or better to do remote call forward.

If you need to flash the R.3 up to a R.6,........ we can help you with that.

When you say "remote" call forward, you mean call forward, yes? I need to forward their main # to an off-site answering service.

Yes.
But it will tie up two lines for the duration of the call. A line to come in and a line to go back out.

Got it, thanks. I was thinking about "remote access to call forwarding" when you said that. I'll check with the client and see if they want to upgrade.

Thanks again!

No problem,
But I got to ask............
Around here AT&T "Business in a Box" is a complete package per say.
IP Flex as the DT/Internet and a phone system, is that not the case in Florida?

I'm using that term generically. They install a router and that's it. Analog ports for dialtone and an ethernet port for data.

Ah....., got ya.

Around here the AT&T rep will tell the customer, "Oh you must have an IP system to do IP Flex" then bundle in a new phone system.

Yep...I believe ATT actively recruits used car salesmen.

LOL, sadly I think your right.