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Joined: May 2011
Posts: 391
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Joined: May 2011
Posts: 391 |
Maybe you could run the monitor and capture data and try to replicate the problem. I love that call monitor, it shows everything.
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Joined: Jan 2006
Posts: 229
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Joined: Jan 2006
Posts: 229 |
Had the same problem with the same system, had the customer show me. It turned out that they were dialing hands free on speaker phone and what was actualy happening is that the dialing was being muted through the speakerphone. Yhe dtmf was being sent they just could'nt hear it. showed them that pressing mute and then dialing fixes this and when party answers press mute again to open mike up.
Definition of an I.T. expert: A Person with the telephone number of the Person with the answer.
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Joined: Jan 2007
Posts: 1,951 Likes: 2
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Joined: Jan 2007
Posts: 1,951 Likes: 2 |
Stick with Mike on this for a bit and please post back with the results--it would be invaluable for others.
"Press play and record at the same time" -- Tim Alberstein
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Joined: Jan 2002
Posts: 462
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OP
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