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Joined: Jan 2007
Posts: 33
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Joined: Jan 2007
Posts: 33 |
The time on my customer's ACS R6 keeps falling back 1 hour. This happens repeatedly about 15 min. after I set the correct time in the system. And it happens regardless of whether auto DST is enabled or disabled. Just changed the two AAA batteries as well. Any suggestions?
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Joined: Jul 2006
Posts: 2,762 Likes: 22
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Joined: Jul 2006
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Get to the carrier that is supplying CID and reset their clock. We had a VoIP line that was "clock challenged" and ended up having to log into the box and reprogram the observe DST feature.
Carl
This model is end of life
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
ToddG, the ole original ACS R.6 didn't have the "set time off of CID" built in, so it sounds like someone has flashed you R.6 to either a "S" or "T" patch.
Best solutions would be to flash them back to the ole original R.6.
Do a "feature 59" form any display phone and tell us what appears on the display.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Jan 2007
Posts: 33
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PACS R6.0.B C01 is what is on the display.
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
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Originally posted by ToddG:
PACS R6.0.B C01 is what is on the display. Yep, someone has flash the processor with the "S" patch with the DST fix/patch. So your time is being set by the CID info.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Jan 2006
Posts: 229
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Mdanial, if someone calls from say, a time zone that is 4 hours dif. will ther clock be off by 4 hrs?
Definition of an I.T. expert: A Person with the telephone number of the Person with the answer.
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Joined: Jan 2006
Posts: 229
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I'm trying to help you get to the 10k mark!
Definition of an I.T. expert: A Person with the telephone number of the Person with the answer.
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Moderator-Avaya
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Moderator-Avaya
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Originally posted by PENCOM:
Mdanial, if someone calls from say, a time zone that is 4 hours dif. will ther clock be off by 4 hrs? Not necessarily.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Jun 2001
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Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
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Originally posted by PENCOM:
I'm trying to help you get to the 10k mark! LOL! Lot of hot air and so little to say...........Uh?
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Feb 2005
Posts: 12,354 Likes: 4
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Originally posted by PENCOM:
Mdanial, if someone calls from say, a time zone that is 4 hours dif. will ther clock be off by 4 hrs? The CID time displayed should be your local time even if the call is from a different time zone. -Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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