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#101927 06/08/12 04:15 AM
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End user says he had the equivalent of abbreviated ring when the phone was idle and that function no longer works. The call would ring once and sit there until it forwarded to voice mail. This worked fine when the station is busy on a call but I cannot duplicate this for and idle station. Possible?

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#101928 06/08/12 08:09 AM
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I think that your end user is incorrect. I've never seen a Legend do this - however I've never tried. Just don't think it's under the hood...

#101929 06/08/12 08:20 AM
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a rube goldberg may be possible, but if you create one you become personally responsible for it working correctly. what you describe is not a supported feature.


HE SEEMS TO BE SAYING SOME KIND OF WORDS
#101930 06/09/12 05:05 AM
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Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
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Did he have his set on DND

#101931 06/09/12 05:51 AM
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I'm fairly sure that DND totally silences the phone...

#101932 06/09/12 06:32 AM
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Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
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I think you get that 1st chirp type ring.

#101933 06/11/12 09:26 AM
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Thank you all for your posts.

#101934 06/12/12 06:05 PM
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Moderator-Avaya, Nortel
Moderator-Avaya, Nortel
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only abbreviated ring when on the phone. DND silences all ringing. Check to make sure the customer isn't putting too much Bailey's in his coffee.


Z-man
Avaya SME Authorized Partner
www.omniofficetech.com

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