Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Apr 2001
Posts: 11
Member
OP Offline
Member
Joined: Apr 2001
Posts: 11
Customer went out of business, but I still want to find a solution. This was a call center application. [Linked Image from sundance-communications.com] Phone "A" would initiate call to Customer, then Phone "A" would conference in Phone "B" (on system)with Customer and stay on the line. Phone "B" would then conference in outside line (Recorder) with all parties present. Recorder would exit and at first we had a busy tone on the line with the remaining parties (Phone "B", Phone "A", and Customer) phone "B" which originated the call to Recorder (out of picture now) exits call and a second busy tone would remain. We found out that the CLEC wasn't providing a disconnect signal, had them change that and instead of a busy tone it turned to dial tone (which of course was worse, but luckilly he wasn't ready to open yet). We tried all kinds of stuff (i.e., last party clear dial tone, disconnect timer options, even changing from LS T1s to GS, etc.), I can't begin to figure how much time we spent with tech support! Finally we just slapped SSs in the Phone "B" slot for more advanced call control options, but I was wondering if anyone else had encountered something like this before, or if I just got lost along the way. I was told it could be done with single line sets from the company we purchased the system from, and they couldn't help us get it to work that way. I thought I'd challenge the great minds of the Tech Forum! [Linked Image from sundance-communications.com]

GA
Joined: Mar 2001
Posts: 89
Member
Offline
Member
Joined: Mar 2001
Posts: 89
Teletech,
Did you allow everything in the device interconnect table? Were sta's in a hunt group? There are options is trunk cos and sta's that should be set. Hard to say without really getting into the program. If you were just doing conf. with sli, it should work and I assume this wasn't an acd application.


Moderated by  DrPbx 

Link Copied to Clipboard
Advertising Sponsor
Most Recent 5 Post
Clarity Cordless phones
by NECIITech - 03/08/21 09:41 PM
Samsung pro star dcs
by bditech - 03/07/21 01:00 AM
Samsung DCS power failure
by Telesystems - 03/06/21 09:55 PM
Samsung pro star dcs
by bditech - 03/06/21 05:09 PM
Old Equipment Plan
by MarkAtLMFJ - 03/05/21 04:41 PM
Popular Topics (Views)
Forum Statistics
Forums95
Topics94,291
Posts639,140
Members49,425
Most Online5,661
May 23rd, 2018
Today's Birthdays
Ken 1959, NEC Tech, patspidy, Skate4u
Newest Members
Sam Juniper, B Ledford, Jonie4, James Wright, TechnoloJay
49,425 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters (30 Days)
dexman 34
Ruben 27
pvj 13
hbiss 10
Linked Banner to your Product or Website
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Who's Online Now
38 members (NECIITech, sundance, dexman, EV607797, Tech2014, Coral Tech, RM SYSTEMS, John807, bditech, hbiss, paulw, Allied Telcom, Ruben, Touch Tone Tommy, nameless, justbill, westerntelephone, RonP, vicbob, RATHER BE FISHING, Silversam, FoneJacker, Canteleco, KRRath, High Mesa Communications, nfcphoneman, Iwatsu Guru, hitechcomm, jknichols, Yoda, BTS01, OBT, kevinoffsite, BobRobert, metelcom, MooreTel, morephones, nortelvoip), 509 guests, and 40 robots.
Key: Admin, Global Mod, Mod
Custom Island 58
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2021
Trusted Partners