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Joined: Jun 2004
Posts: 2
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Joined: Jun 2004
Posts: 2 |
I'm the telecom tech person for a rather large facility and the big bosses would like to have music on hold.... my tech experience is a bit limited being that i was "handed down" these duties and there is no other tech person to help... i've made all the changes to the sys config and misc assignment, loaded the e&m trunk card for this purpose.. everything looks good... but.. ahh .. nothing... i have two great mitel techs who dont growl much when i call to pick their brain, but this is over the phone... on the block... this is where i think i am having trouble... i cant seem to find anywhere in the tech manual that shows exactly how this is to be done... maybe one of you guys can help a lil lady out... frustrated in san antonio
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Joined: May 2004
Posts: 187
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Joined: May 2004
Posts: 187 |
which mitel switch, do you have the moh device?
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Joined: Jun 2004
Posts: 2
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Joined: Jun 2004
Posts: 2 |
sx2000 lightware... version 28, in the process of upgrading to hmmm 32 ... moh huh... was told by tech i could use the e&m trunk card for this purpose... one thing that did occurr to me this morning was.... on our old system we had an amp along with the reciever... on the mitel we dont... should i?
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Joined: Oct 2003
Posts: 48
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Joined: Oct 2003
Posts: 48 |
I believe that when you enable MOH for the first time you have to reboot the PER Node also. Not the E&M. You'll need to be sure the E&M card circ is strapped for trunk type 5- I can't remember the dip switch settings for type 5 but there are only two switches, experiment if you have to.
Dry_aquaman
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