sundance-communications.com Forums Telephony Discussion Phone & VoIP Systems Mitel Telephones & Systems SX-200 phoneXpress Issue

Hello all,

I have an extension that is not forwarding to vmail. When called from an outside line, the extension rings and eventually gets re-routed to the main day greeting. When called internally, it rings infinity with no re-routing. The vmail box is set to defaults (as with all other working boxes). The extension works fine otherwise.

Could this be a switch issue?

Thanks for any insight.

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Mitel SX-200 Generic-1000
phoneXpress 1.00b

sounds like the phone is not forwarded to the voicemail hunt group. set the call forwarding from a console or by dialing the call forward no answer feature access code, plus 4 for no answer plus the voicemail hunt group number