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Joined: Apr 2006
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I have been requested by a customer to have voicemail transfer customers to a single line set (ons port) and if the ext is busy to return busy signal to the outside caller. I can't seem to do that the voicemail always pulls the caller back . Any ideas ? Oh this is an sx200el with express messenger voicemail and pri trunks , I dont know the sw on the pbx.Thank You
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Joined: Sep 2005
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From a digital or analog phone off the pbx can you transfer and release to that ons port if it is busy ?
Let It Be , I live in a Yellow Submarine . SCCE
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Joined: Mar 2004
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you need need the voicemail to do a blind transfer
and the only way you can generate a busy
signal from the mitel is the called ext can not be forwarded anywhere
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Joined: Sep 2005
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Kmetech Are you sure even using blind transfer that the voicemail port will release the call ? I will have to setup the same scenario and test it . What I don't understand is why you would want a caller to transfered to a busy signal ? Thus forcing the caller to hang up ! :shrug: 
Let It Be , I live in a Yellow Submarine . SCCE
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Joined: Aug 2005
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You may want to set up mailbox with a recording of a busy signal, then set it to restart instead of taking a message.
Kind of a backwards way to do it, but possible...
Like OBTW, I don't understand the application.
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Joined: Mar 2004
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I meant to say if you can get the MM to do a true
blind transfer !
yeah the whole point of voicemail system is
the whole busy/no answer to a message concept why spend
4 grand on a MM when you could get a cheap
auto attendant to blind tranfer calls
and get a busy signal
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Joined: Sep 2005
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Kmetech
You are right , it defeats the purpose of voicemail .
Let It Be , I live in a Yellow Submarine . SCCE
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Joined: Apr 2006
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the application is after hours the customer's parts desk has a cordless phone (1 call at a time ) , to get to the parts desk you have to dial 2 from voicemail auto attendant . They do not want to check for messages on a mailbox and would like to give out a busy signal if the ext that vm is trf to is busy , this way they think the outside caller will hang up and try again later. I think the only way is to record reorder or busy tone in the mailbox the call comes back to on an unsuccessful transfer.Thank's
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Joined: Jul 2003
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Just a thought, you could make him a ucd agent with an overlow rad telling them to wait or callback.
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Joined: May 2005
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I don't know if I'm grasping this, but can't you set the extension to forward to voice mail on no answer instead of busy/no answer in the condition code in forwarding? (condition code 3 instead of 4)?
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