atcomsystems.ca/forum Forums TDM Business Telephone Systems Mitel Telephones & Systems Mitel SMDR

Can someone help me with this record. I am kinda new to this and I dont know how to interpret Mitel SMDR yet
this record seems weird
D7052641648 T145 7/13/2006 83 0004943871139864493 7052641648

kinda skimpy record , you musta missed part of it . My take on this is someone from ontario can. Used trunk 145 to make an international operator assisted call to maybe Germany ! But like I stated it's an incomplete record . Sorry

Hi
Thanks for your prompt reply
Here is what is out of my mdr records that I exported to a txt file
291195,D,7052641648,T,145,7/13/2006,83,0004943871139864493,,,7052641648,0,0,0,0,1,N
What I am wondering if my system is being compromised. I know that out Support vendor for the Mitel switch has all 011 called blocked.
Thanks in advance
WP

this was not a direct dial placed call . They , your vendor probably have the ARS set to 0 with unknown digits to follow . It should be 0 with 0 digits to follow . If you have VM or a DISA number shut down the LD capibities Set it to local only . VM is a big venue for hackers ! My 2 cents .

two other tricks hackers use are

1. Calling the main number and saying , Hi this is so and so can I have an outside line .

2. Taking the lobby phone and forwarding it to outside dialtone . Then they call the operator and ask can you xfer me to ext 12345 , Thanks . Whamo there on OS dialtone and free to call away . If you do little internatioal dialing have you DT provider block access on all but 1 trunk . Then set the "ARS TO ONLY PICK THAT TRUNK FOR 011 CALLS" Sohld take 1 fone call and about 5 minutes of programming ! Just a thought .

Lobby phones should be set up in Class-of-service as either "manual station" (i.e. you pick it up and it dials the operator) or "never a forwardee" and "Never a consultee."

You can turn off CO to CO connect in your device interconnection table in CDE, or you can turn off the console's option to connect COs in the COS. If you turn it off in the console's COS, remember that this blocks you from transferring off property to reservations 800#s, etc.

If that's an issue, you can also go in and fine-tune your Form 26 (LCR tables). Allow only those specific off-premises numbers that the console may need to transfer to officially, and block all others (by pointing to an invalid route, i.e. Route 200).