sundance-communications.com/forum Forums TDM Business Telephone Systems Mitel Telephones & Systems 3300ICP Greeting delay

Here's an interesting problem I have asked everyone I know and can't find an answer.
The customer has a 3300 with an auto attendant; all was working well, then we moved them to a new location with a new service provider. Now, when the call connects, as viewed on my cell, there is a 3.5-4.0 second delay before the greeting starts to speak. I have edited all delay out of the greeting and asked the provider to check for anything that may be causing the delay and they say that there isn't anything in the programming that is causing it.
Has anyone else seen and corrected this issue?
Thanks in advance.

Is it a DID trunk? If so, perhaps the system is waiting for additional digits? Check the inter-digit timers in the trunk COS, and the digits absorbed in the Trunk Service Assignment, perhaps you need to make some adjustments.

If you call the auto-attendant from an internal extension, that does not have a mailbox, you should be answered by the main greeting. Does it sound right??

Thanks for the replies. It is not a did trunk and I have played with just about every timer I can think of.
I did dial the vm from and internal phone and the instructions are timed normally, but the AA greeting is still delayed the same. also it doesn't matter whether it is the day or nite greeting, they are both delayed the same. I also tried to re-record the greetiing via the admin mailbox and it is still delayed.

I am ???
Thanks again for any help.

Have you checked the VM hunt group and port programming? Are there inactive ports in the hunt group? Are you using the same number of ports you are licensed for? If you have the same issue on incoming trunk and internal calls, then I'd make sure the VM hunt group and ports are all working properly.

I checked each directory number in the hunt group individually and they all have the same delay from an external number. All of the ports are assigned and all seem to be working.
Unfortunately, I did not have access to the site to test all of the group numbers internally.