sundance-communications.com/forum Forums TDM Business Telephone Systems Mitel Telephones & Systems Express Messenger

I hope someone can help! Situation: Hotel has an SX200 ML system with carded Express Messenger. The Express Messenger has stopped working an been replaced 6 times, yes I said (6). Guest can not make wake-up calls again! This system was put in 2004. It has all the protection one can have! The interface keeps going down. Micros/Fidelio said that their PMS is working fine. The Express Messenger this last time was moved to a different slot to elimate the slot it was in. We have used so many TC credits with Mitel an all they have done is replacement. PLEASE!!! Any Suggestions.

So is the problem that the guests can't do their own wakeups, or that the PMS interface keeps going down, or both??

And when you say stopped working what exactly does that mean? Has it just quit working all together or have some of the functions stopped owrking?

one other thing - what kind of PMS system are you wroking with here. I would be interested to know if you run it for a couple of days without the interface hooked up if you can do your wake-ups, etc.

Is the Express Messenger still running? Did you reset it by reseating card?? Do this HOT. Does it work after reseating?? I haven't worked with a EM for a while, but I think that is what I have done before with good success.

I see that you are Mitel dealers---you've probably already tried that.

I think that you have to determine whether or not it's the PMS (as Dane has suggested) or the EM.

I am just wondering what Mitel Messanger has to do with Feature "Guest Wake up Set Up and Cencel".
Dane, his PMS is Fidelio. Pretty good company. I used to Install couple on SX-200 Digital. Not much problems as I can recall.
Hey, SINSHINE 1234. Have you reseat Messanger what ever any port was busy? If yes it is all your fault and Mitel was very generouse to send you replacement. I had only one issue when system lost a power during Messanger performed its task. You are probably loosing your power all the time and blaming Mitel for it.
have you chacked out your register on wake up calls? maybe it full? and you have to clear it. maybe customers do not receive a wake up because was not set up right? You did not give as any info what have you done to troubleshoot problems. What Dataset you are using: 1103 or 2103?
Give as more information and we will try to help. What is the code for Wake up?

Mitel Express Messenger can be set to allow guests to set their own wake-up calls. I believe that it's option 3 after login.

MAny hotels prefer this ove console wake-ups.

Vad has a point: that Messenger should not be removed while the status lamp is amber. It can be removed while green or red.

All ports should be programmed up before installing the card -- Have all of your replacement cards been of the same port count?

First off i just wanted to say appreciate your replies. I am the technician using my co-workers account as i could not be here yesterday. Fortunately the call we took yesterday was a false alarm, the interface had been down on Micros Fidelio's part. But this is still a problem this is the 5th EM installed on this system. Usually when the card goes out, the port becomes completely dead, it will then not pick up period, also not even giving us an alarm, we checked all pin-outs coming off the port, even putting surge protection onto it. This has stumped a lot of people, in turn making us not look so good. The last time it went out - you could see yourself calling each port if you dialed that ext. but the card just wouldn't answer. Any further questions i'd be happy to answer thanks.

I'm sorry i did forget to mention a few other things, we have moved the card to a different slot, and also moved it to a different bay, still giving us no change, the card seems to last about 1 month or so before going out.

you said you had put surge protection on the interface port but you did not mention whether you have UPS on the PBX itself. They could have less than stable power at the site which might not affect other cards in the system. The only other place this ight show up is in the PMS or office computers but could almost guarantee that those units have UPSs on them. Just a thought. And sorry for missing the Fidelio in original post (I'm Polish what the heck do you want) and yes they are pretty reliable.