Business Phone Systems

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#105679 04/13/07 09:27 AM
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Dane Offline OP
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Interesting situation at a hotel on new install. The guest rooms here do not utilize VM and the incoming calls are processed by a viking auto attnedant. When the calls ring to rooms after four rings they are going to the voice mail and it has been verified that no forwarding is in place on these extensions. As an adjunct piece of info the GMs IP phone is going directly to Voice Mail without ringing the ext and the forwarding there is set to busy/no answer. Any suggestions?

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#105680 04/13/07 11:31 AM
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Dane Offline OP
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Got it figured out - thanks

#105681 04/14/07 02:37 PM
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RIP Moderator-Mitel, Panasonic
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Well, don't keep us in the dark, If you messed up the program, we still are willing to learn. I've screwed up programming before, and I'm proud to admit it. If you didn't what WAS going on? John C.


When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
#105682 04/16/07 03:14 AM
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I'd guess that:

A.) Form 19 has a default B/NA assigned, and
B.) The GM's phone is DND from the superkey.

#105683 04/19/07 09:22 AM
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Dane Offline OP
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you're right had the B/NAA assigned but the GM's phone was not in DND. The forwarding on that was just screwed up which I discovered when I walked prop through it again. I had been mislead on the state of forwarding by someone.

Good call TG


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