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Joined: Aug 2006
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OP
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Joined: Aug 2006
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Interesting situation at a hotel on new install. The guest rooms here do not utilize VM and the incoming calls are processed by a viking auto attnedant. When the calls ring to rooms after four rings they are going to the voice mail and it has been verified that no forwarding is in place on these extensions. As an adjunct piece of info the GMs IP phone is going directly to Voice Mail without ringing the ext and the forwarding there is set to busy/no answer. Any suggestions?
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Joined: Aug 2006
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Got it figured out - thanks
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
Well, don't keep us in the dark, If you messed up the program, we still are willing to learn. I've screwed up programming before, and I'm proud to admit it. If you didn't what WAS going on? John C.
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Aug 2005
Posts: 2,125
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Posts: 2,125 |
I'd guess that:
A.) Form 19 has a default B/NA assigned, and B.) The GM's phone is DND from the superkey.
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Joined: Aug 2006
Posts: 1,136
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OP
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Joined: Aug 2006
Posts: 1,136 |
you're right had the B/NAA assigned but the GM's phone was not in DND. The forwarding on that was just screwed up which I discovered when I walked prop through it again. I had been mislead on the state of forwarding by someone.
Good call TG
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