sundance-communications.com/forum Forums TDM Business Telephone Systems Mitel Telephones & Systems Express Messenger: "This message no longer available"

A couple of my users have reported that sometimes they get an incoming call but are unable to answer it. When they call Express Messenger it tells them they have new messages, but then says "This message no longer available" when they attempt to play it.

My guess is the system reports new mail while the message is still being recorded. Once the call is signaled as hung up, the system check the message for silence and deletes it if there is no content.

This only appears to happen at one site, and all of my sites are configured identically. No one can tell me if their message light was blinking before calling voicemail.

Thanks
Mark Farver

I would recommend running maintenance on the MIXM with ExpressManager.

Then try pounding the system with calls and see if you can duplicate the problem.

What is that mean "Unable to Answer"? Can they pick up the call but have silence? Or they have some recalls back and nobody there? Try to find out or customer has archived Messages for long time but Express Messanger has time to retain those for not a long time. Let say 5-10 days only.