|
|
|
|
Joined: May 2001
Posts: 91
Member
|
|
Member
Joined: May 2001
Posts: 91 |
I'm configuring some ACD queue priority stuff in SX-2000 Lightware 34 & I can't remember for the life of me from system training this simple answer!!!
The question I have: The higher the queue priority the more important the priority is or is it vise-versa?
For example see below: NewyorkACD should get the call first at PRI-64, then OHIOACD, then ColoradoACD and finally California would have the lowest priority therefore get the call last...
64 New York ACD
63 Ohio ACD
62 Colorado ACD
61 California ACD
Thanks in advance,
Craig :bang:
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Apr 2003
Posts: 104
Member
|
|
Member
Joined: Apr 2003
Posts: 104 |
1 is highest 99 is lowest.
|
|
|
|
|
Joined: May 2001
Posts: 91
Member
|
|
Member
Joined: May 2001
Posts: 91 |
Thanks I will check it out!!
|
|
|
|
Forums84
Topics94,518
Posts639,974
Members49,849
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (nortelvoip),
207
guests, and
46
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
