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Pac-West password
#106327 08/18/07 10:32 AM
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I have a an SX-200 EL installed by Pac-West and I can't get into programming on any level.

Does anyone know what Pac-West used as an installer password?

Please send PM if you know.

Thanks in advance.


Located in Southern California.
Mitel, Avaya, Nortel and Hitachi Products and services for Hospitality and Business sectors. Tel: 1-800-329-7971
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Re: Pac-West password
#106328 08/18/07 12:38 PM
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This is 1 more example of why the 'password belongs to the customer', in my opinion. He picks it, you install it, make a backup of programming every time you are there and when he, or some ham-fisted psuedo-certified tech, hoses the program, if all else fails, you can default and load your last version and THEN make the changes the idiot that hosed the system was trying to make. AND make some $$$$. smile John C. (Not Garand)


When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
Re: Pac-West password
#106329 08/18/07 06:03 PM
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It always amazes me the number of props I work with all over the country who have no idea what the password is and the number of service companies that refuse to give the password to the customer. Lt horse is correct - the customer owns the password and should always have it. I have told customers to demand the password for the service company and tell them if they still balk to tell them they are turning it over to their lawyer - that usually gets the job done.

Re: Pac-West password
#106330 08/19/07 10:07 AM
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I probably should mention that I have mixed feelings about holding the non-pay customer hostage with a password. I can almost approve of it, although the legalities are going to cost in the end. The judge is going to say non-pay and password are 2 different subjects and 2 different court cases, my guess. John C. (Not Garand)


When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
Re: Pac-West password
#106331 08/20/07 02:52 PM
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One bit of advice. Since a lot of service companies don't like to give out their passwords (since they use it on more than one site), ask them to change the password back to the default value.
That way, they don't feel like they're giving up their security on more than one site.


www.ResaleSystems.com 24 x 7 Mitel Parts and Free Tech Support
Re: Pac-West password
#106332 08/20/07 05:03 PM
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Right on, 55.

Re: Pac-West password
#106333 08/22/07 07:33 AM
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Thanks to all. I agree the passwords belong to the customer but in reality the Service Co. never will default it until the manufacturers force their hand to do so. The system has been re-located outside Pac-West territory so I don't believe they will co-operate. I guess I could default the system but without the MOSS sheet I won't know the options. BTW, there is no back ups for the system available.


Located in Southern California.
Mitel, Avaya, Nortel and Hitachi Products and services for Hospitality and Business sectors. Tel: 1-800-329-7971
Re: Pac-West password
#106334 08/22/07 09:19 AM
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Have Mitel dial in & reset the password.

Re: Pac-West password
#106335 08/22/07 10:50 AM
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I think that is your best option - have mitel reset it. It's gonna cost but hey - it will save a lot of headaches. I don't necessarily think it is a bad thing for the service company to change the password due to non-payment either. Besides it stops the customer from just calling another service company and screwing them, too. My attitude is - while system under warranty password should be changed - when out of warranty back to default on Maint 1 with full privileges. If customer is current and wants the installer password changed do that as well. If they decide to go to someone else and they screw it up I will always be happy to charge them to fix it. With digital/light systems I like to keep a current set of disks backed up with a password I know on there so I can always get back - unfortunately not an option on the EL or ICP.

Re: Pac-West password
#106336 08/24/07 03:26 PM
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Dane, ML/EL is even better than 200D,light. Just back it using hyperterm or whatever. Back it up to a floppy, or your hard drive (BAD IDEA-CRASH), or even a floppy on site and 1 in the shop. Then use it to pre-program your next motel system! Assuming you do enough hospitality to have developed a standard program. I believe that is also an option on the ICP, although I'm not certified on the ICP and cannot speak with knowledge regarding it. John C. (Not Garand)


When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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