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Joined: Aug 2006
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I have brain freeze. I am getting a reorder tome about 1.5 seconds after dialing ARS access code if I don't dial an additional digit. I have set the dialing conflict timer and limited wait for dial tone is not enabled in any of the phone COSes - what am I missing here? I know I have adjusted this before on other systems but can't remember what the heck I did.
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Joined: Dec 2005
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RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
Dane, it's been a while, but, isn't there a timer in ars in the expansion tables? John C. (Not Garand)
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Apr 2005
Posts: 26
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Maybe is a digital link and in "Route Assigment" U have a number (number of digits of route acces code) in the "Digits Before Outpulsing" and what U "see" is the interdigit timer of your TELCO .
(just say'n)
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Joined: Oct 2004
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System option 47 "ARS Unknown Digit Length Time Out"
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Joined: May 2005
Posts: 1,006
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Dane, I think it's DTMF inter-digit timer in COS or form 4
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Joined: May 2005
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Oops-55's got it right! I didn't see that, better grab some coffee.
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Joined: Aug 2006
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I will check these but I think I have 47 set up fairly (and that was my first thought) but as I have done the research in the docs it says that ARS Unknown digit length time out has to do with entering account code digits when "variable account code length" is enabled. However I will check again,
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Joined: Aug 2006
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Oh and the timer couldn't be from the TELCO because it is happening after dialing access code before and digits are entered.
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Joined: Aug 2006
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It's strange because it is timing out directly after dialing 9. I can't find an inter-digit time out in COS or form 4 and it can't be the telco because no digits have been routed. Nothing in Modified digit that would be affecting this. Keep the suggestions coming - and I'll keep looking. I will let you know if I find it myself.
Thanks
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Joined: Aug 2006
Posts: 1,136
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Okay as it turned out it was option 47 in form 4. this was the first thing I checked - unfortunately I did not have access to the switch and was walking someone through the programming and they gave me erroneous info on the value that was there - it was at 2 secs and we raised it to 6 and that fixed it.
Thanks for the help
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